Terms of sale and use

This is the agreement between you and us when you use this site, buy a film, order a poster or a disc, or become a member. We have kept it in plain English — where it says something you would not expect, we have said why.

Last updated 10 November 2026

1. Who you are dealing with

This site is operated by Cyberpunk Studios Ltd, trading as Cyberpunk Studios (“we”, “us”).

Who regulates us. As a UK on-demand service, we are regulated by Ofcom — the Office of Communications, Riverside House, 2a Southwark Bridge Road, London SE1 9HA, ofcom.org.uk. Ofcom regulates what on-demand services show: some material must be kept to adults, and some is not allowed at all. If you have complained to us and are not happy with our answer, you can complain to Ofcom at ofcom.org.uk/make-a-complaint. There is no advertising here; if there ever were, the Advertising Standards Authority would regulate it (Castle House, 37–45 Paul Street, London EC2A 4LS, asa.org.uk). Anything else — a film that will not play, your bill, your account — comes to us at contact@cyberpunkstudios.co.uk.

If you are buying as a consumer, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 that nothing here takes away. Where this agreement and those rights disagree, those rights win.

2. What we sell

Every film is bought — we do not rent — except a title we mark free, which you add to your library at no cost. Membership opens no film by itself. These are the things you can have, and they are not the same:

The member price needs you signed in as a member when you buy — we cannot tell who somebody is from an address typed at the checkout.

3. What you may do with a film

Buying a film gives you a personal, non-transferable licence to watch it on the terms above. It does not transfer any ownership of the film itself.

You may:

• Watch it yourself, and with your household.
• Keep the copies you downloaded on your own devices.

You may not:

• Upload it anywhere, share the file, or make it available to the public.
• Show it publicly or to an audience — that includes screenings, clubs, classrooms and businesses. If you want to do that, ask us: we are a distributor, and public exhibition is a thing we can licence properly.
• Sell it, rent it out, or include it in anything you charge for.

Some titles are licensed to us by their filmmakers rather than made by us. Those filmmakers keep their rights, and the same rules apply to their work.

About downloads and sharing

A download is a plain MP4 with no copy protection. That is a deliberate choice: we would rather trust people who pay us than make the experience worse for them. It is not permission to pass films around.

You download from your library, as often as you like. Each press of the button gives an address made for that press, which works for one hour — so a copied download link stops working.

Fair use

We keep a record of each viewing — each 24 hours after you press play counts once — and each download, with the town and country your connection comes from. We use it to spot a film being shared — the same account playing in two places at once, say. We look at it; nothing is blocked automatically. If something looks wrong we will get in touch, and if a film is being shared at scale we may close the account and refuse further sales.

4. Paying

Payments are taken by Stripe. Your card details go to Stripe and never reach us — we cannot see them, and we do not store them.

Prices are in pounds sterling and include everything. Membership renews automatically each month or year until you cancel. You cancel in your account, through Stripe’s own billing page, and you keep access until the end of the period you have paid for.

If a membership payment fails, the membership carries on while the card is retried; if it ends, the films you bought stay yours exactly as they were. Films you have bought are never taken away by a failed payment.

Bring a friend

Everybody with an account has a link to share. When somebody joins as a member from it,a fifth of every membership payment they make comes to you as credit, for as long as they stay a member. Only memberships earn credit — never films, posters or discs. Your credit is held on your account with Stripe and pays your membership first, if you have one; whatever is over your next bill comes off films you buy — all of the price when it covers it, and otherwise down to Stripe’s smallest card payment of 30p. Credit has no cash value and cannot be passed on. If a payment that earned you credit is refunded, or lost to a dispute, the credit it earned comes back off your balance — in proportion to what was refunded, and never more than you still hold, so you are never left owing. We may end the scheme with notice — credit you have already earned stays yours to use.

5. Cancelling and refunds

Films and memberships

Normally you would have 14 days to change your mind about something bought online. Digital content is the exception: when you buy a film or subscribe, you ask us to give you access straight away, and you accept that doing so ends that 14-day right. We ask you to confirm that at the checkout, because the law requires us to.

Beyond that, we are more generous than we have to be:

• A film you bought but have not watched or downloaded — ask within 14 days and we will refund it, no questions.
• Membership — if you have just renewed and have not watched anything since, tell us and we will refund that period.
• Anything broken — if a film will not play properly, or is not what we said it was, you get your money back. That is your legal right and we are not going to argue about it.

Email contact@cyberpunkstudios.co.uk and a person will read it.

A film refunded in full leaves your library, and so does one whose payment your bank takes back. A part-refund leaves it with you.

Pre-orders

A film you pre-order has not been handed over, so your right to change your mind stands — and we go further: cancel any time before it comes out for a full refund, with one press in your library. If it never comes out, every pre-order is refunded in full. The day it does, it is in your library and these terms treat it as bought.

A due date on a film’s page is the filmmaker’s best estimate, not a promise — films slip. If you would rather not wait, cancel.

Posters and discs

Posters and discs are physical goods and the usual rules apply: you have 14 days from delivery to change your mind, and another 14 days to send it back. You pay the return postage unless it arrived damaged or wrong. Tell us before you return anything so we know to expect it.

Posters are printed when you order them, so allow a week or so; a disc we post ourselves, within a week. If something is going to take longer than that, we will tell you.

6. Your account

Keep your sign-in details to yourself — what you watch and download is recorded against your account, so anybody who has them is using yours. Tell us if you think somebody else has them.

You can ask us to close your account at any time. Copies you have downloaded stay yours, and we will make sure you can download what you bought first.

7. What we do not promise

We will try to keep the site up and the films playing, but we do not guarantee it is available all the time. Things break, suppliers have outages, and occasionally we take it down to change something.

Titles can come and go. A film streams here while it is on the site. If its licence ends, or it is taken down, it leaves the catalogue and stops streaming — but not your library: it stays there, marked out of licence, for you to download as often as you like, and a copy you downloaded is yours to keep. If a film you bought becomes impossible for us to serve, we will tell you and refund you for what you could not use.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise, and because this is a consumer service at a small price, our liability to you is limited to what you have paid us in the twelve months before the problem arose. We are not liable for indirect or consequential losses.

8. Behaving reasonably

Do not attempt to break the site, get round the paywall, scrape the catalogue, or use it to distribute anything unlawful. We can suspend accounts that do. If we do that to you and you think we are wrong, say so — there is a human here.

9. Changes

We may change these terms. If a change matters to you — prices, what a membership includes, your rights — we will tell members by email before it takes effect, and the date at the top of this page will change. Carrying on using the service after that means you accept the new version. If you do not, cancel and we will refund the rest of the period.

10. Complaints, and the law

If something has gone wrong, email contact@cyberpunkstudios.co.uk first. We would much rather fix it than have you go elsewhere.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you can bring proceedings in your own courts.

See also our privacy policy, which explains what we do with your information.